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#42 · Published: 2025-03-28 03:16 UTC
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Summary
This article discusses a strategic approach to differentiate your business from competitors by focusing on their weaknesses and gaps. The core idea is to analyze customer reviews of competitors from platforms like 2GIS and Yandex.Maps using artificial intelligence (AI). By identifying common complaints, such as slow delivery, poor support, or inconvenient interfaces, businesses can turn these weaknesses into their strengths, creating a unique selling proposition. Additionally, AI helps uncover 'missing information'—aspects that competitors overlook or rarely mention—revealing hidden opportunities for innovation. This method enables companies to not only emulate competitors' strengths but to develop truly distinctive products and services aligned with actual customer needs. Leveraging AI for review analysis provides valuable insights into customer dissatisfaction and unmet needs, facilitating targeted improvements and innovation. Ultimately, this strategy allows businesses to stand out in crowded markets by addressing overlooked areas and offering superior solutions, thereby enhancing their market position and customer satisfaction.
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